Patient Financial Services

About Us

As a not-for-profit organization, St. Luke's maintains an "open door" policy. This means that we will provide medically necessary care to any person.  Furthermore, St. Luke’s does not charge for its health care services based on a patient’s ability to pay.  One charge is established for every service the hospital provides.

The goal of St. Luke's Patient Financial Services is to ensure that services provided are properly paid for by the patient, another individual such as a parent or guardian, or a third party payor (insurance company). St. Luke's ability to provide quality staff, equipment and facilities is dependent upon this reimbursement, as no other major resources exist to provide for the continuation of the medical center's mission. Our goal is to make certain that services are properly billed and paid for by the appropriate third party payors, government agencies and our patients.

Billing Information

If you have given us insurance information, we will submit a claim on your behalf.   St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you will receive a separate bill/account number for each visit/date of service. 

Radiologists, pathologists, anesthesiologists and consulting physicians will bill you and/or your insurance company separately for their services.  These consulting physicians are not hospital employees; therefore they may not be participating members of your specific insurance plan.  If you have any questions regarding your insurance coverage and/or bills from these providers, please contact them directly.

If you do not have insurance, you will receive a bill shortly after services are provided. Please remit payment in full at that time.  If you are unable to pay the balance in full, refer to the “Paying Your Bill” section for other options.

Understanding Your St. Luke's Billing Statement

See a sample billing statement with numbered areas to point out where important information can be found.

Paying Your Bill

Full payment will be expected when you receive a bill requesting payment.  We accept VISA, MasterCard, Discover, American Express, Diners Club, or Electronic Check (Check By Phone).
If you can only make a partial payment, please contact our office directly to determine if you qualify for one of St. Luke’s payment plans. Payment plans can be set up to automatically deduct from your Credit Card or Checking Account on a semi-monthly or monthly schedule.  We may request that you complete a Financial Assistance Application (Download Application: English / Spanish) to support such requests. 

Financial Assistance

If you anticipate that you will be unable to pay your bill, please contact a Financial Counselor during your hospital stay in Patient Registration Services. Our Financial Counselors can help you understand your insurance coverage or apply for government aid. 

To find out if you qualify, please contact a Financial Counselor in Admitting at (208) 381-1425, a Customer Service Representative at (208) 706-2333 or toll-free 1-800-342-3432, or by completing a (Download Application: English / Spanish).

Online Bill Pay

Coming Soon – Pay bills for Boise, Meridian, and Wood River Medical Centers.

• Pay bills quickly and easily
• Receive your statement electronically
• Contact Customer Service

Price Estimates

If you have a question about Price Estimates for Future Services please call:
Boise/Meridian: (208) 706-7660
Sun Valley Area: (800) 244-7307

Questions?

Contact Patient Financial Services

Phone:
(208) 706-2333 or toll-free (800) 342-3432

Hours:
Monday - Friday
8am to 5pm, Mountain Time
Closed for lunch 1:00 to 1:30pm

Mailing Address:
190 East Bannock Street
Boise, ID 83712

Physical Address:
1500 Shoreline Drive, Boise

You may also visit us at one of our Medical Center locations:
Boise: 190 East Bannock St.
Meridian: 520 South Eagle Rd.
Wood River: 100 Hospital Drive, Ketchum