at St. Luke's Jerome
St. Luke's Jerome strives to ensure that patients have a safe and positive experience. There is always some risk involved in most of life's experiences, including a visit to the hospital. St. Luke's works hard to reduce that risk.
Falls, allergic reactions, infections, equipment malfunctions, and medication errors are some of the things that can happen when visiting a hospital, despite our best efforts. We believe that if patients and hospitals work together, we can lower the risk of accidents and improve safety for all involved. Research shows that patients who are more involved with their care tend to get better results. We encourage you to become involved and help make your hospital stay as safe as possible.
Communication with Health Care Providers
Communication with your health care providers is important. Make sure you understand all aspects of your care, including tests, procedures, medications, and instructions regarding your medical condition.
Here are topics you may want to discuss with your health care providers:
You may have allergies to certain medications. Verify all allergy information is written down in your medical records.
Inform your health care providers of any medications you are currently taking, including prescription medications, over-the-counter medications, vitamins, minerals, dietary/herbal supplements, laxatives, pain relievers, sleeping aids, etc.
Ask questions pertaining to medication being prescribed to you. Make sure you understand what the medication is for, the dosage, directions for use, refills, storage, expiration, and what to do about missed dosages. Discuss any side effects or warnings associated with the use of the medication and what to do if you experience side effects. Are there activities, food, drinks, or other medications you should avoid while taking the medication? Does the medication need to be taken with water, milk, or food?
Make sure you are clear about any instructions given when you are leaving for home. Are there special instructions for care, activities, or medications? Should you schedule a follow-up appointment? Is there a phone number to call should you have any questions?
If you are deaf or hearing impaired, or if English is not your primary language, ask for an interpreter.
- It is your right to be well-informed, well-cared for and safe. You have the right to ask for a second opinion. Seek advice and assessment from another health care provider if you are unsure or uncomfortable about the care and information you receive.
St. Luke's Jerome recommends that individuals carry a current medication and allergy list with them at all times. A pocket-sized medication list is available for this purpose. Please ask your caregiver. A good medication list includes the following information:
- Date of birth
- Known allergies
- Emergency contact person
- Medication information
- Names of medication (prescription, over-the-counter, vitamins, herbals, and supplements)
- Time medication is taken
- Name and phone number of doctor who prescribed medication
Make sure caregivers properly identify the patient before administering medicines. Expect us to ask your name and date of birth, and read your wristband before treating you or giving you medicines. If we don’t ask, please tell us.
- Patients have the right to safe administration of medicine and to know the name of the prescribed drug, the reason it was prescribed, and the known possible side effects.
- Verify that the medication and dosage of any prescribed drug is correct. Don’t be afraid to tell the caregiver if you believe it to be incorrect.
- Inform caregivers of any allergies to foods and/or medicines.
- If you notice your loved one does not feel well after receiving a medicine, or if you think you are having a reaction or experiencing side effects, ask for help immediately.
- Before leaving the hospital, make sure you also understand the instructions for medicines you will need to keep taking, and ask questions.
- Hand Hygiene: Even though you can’t see them, germs can cause illness. Clean hands keep our patients safe.
- It is important to wash your hands and to ask everyone else—including caregivers, family, and visitors—to wash their hands when entering and leaving your room. Hand sanitizer is available in halls, at the cafeteria, and in all patient rooms.
For the health of our patients, please do NOT visit in the medical center if you have any of the following:
- Cold or flu symptoms
- Sore throat
- Any other illness
- Recent exposure (within the past two weeks) to chicken pox, measles, or other childhood diseases.