Luke's Disaster/Crisis Guidelines
All St. Luke's Locations
If a disaster occurs, patient care is the first priority. However, any of your requests or needs will be met as soon as possible. Please familiarize yourself with the following plan:
- If a disaster situation exists, all members of the media
are required to show media identification to gain admittance
to St. Luke's or its facilities.
- Updates will be provided regularly in the media section
of our website.
- Media personnel are to enter St. Luke's by the main entrance
only. Upon entering the hospital, members of the media
are to check in at the main information desk. A representative
will escort the media to a designated area. Media representatives
will be given an identification badge to fill out and wear
at all times while on the hospital's premises if they do
not have a picture identification badge from their own
- A member of the Public Relations staff will act as official
hospital spokesperson, unless specific medical information
is necessary, in which case, a medical spokesperson will
be designated by the hospital's administration.
- The Public Relations staff will release information in
at least 60-minute intervals or as news occurs. Information
will be announced verbally and then distributed to all
media personnel in printed form. This information will
also be posted on the Disaster/Crisis
Information Center section of the web site. If media
personnel request information by telephone, information
will be released at 60-minute intervals or as it occurs
by conference call or by individual calls to the media
outlet. Questions from the media will be accepted after
the call, and if the answer is not known at that time,
the information will be gathered and given during the next
conference call or an individualized response will be provided.
- If the hospital opens its Press Center, question cards
will be circulated for you to write specific requests and
questions. The answers will be written on the card and
returned to you. If several media personnel ask the same
question, the answer will be released during the conference
call or briefing.
- Requests for information or interviews should be made
to the medical center's public relations staff only. Media
representatives who attempt to circumvent the communication
process by obtaining unauthorized interviews or by releasing
information not confirmed by the public relations staff
will politely be asked to leave the media center and the
- The Public Relations Department will facilitate and coordinate
media access to the hospital, administrators, physicians,
religious personnel, patients, family and friends during
the crisis. We want media to get the story while protecting
the privacy of any victims and maintaining uninterrupted
medical care. To expedite access and information flow media
personnel will be asked to remain in the disaster media
center at all times except for meals and personal necessity
unless escorted by a Public Relations representative to
family or victim interviews, etc. Electrical outlets for
computers, telephones and private offices will be available
for those who need them. Drinks and food will be available
in the media center as announced. Restrooms are located
near the media center. Cell phones and other wireless technologies
have been known to interfere with critical life-saving
equipment in hospitals, therefore, general cell phone or
wireless technology use within the hospital is restricted.
There are designated "safe zones" (including
the disaster media center) where cell phones may be used.
- St. Luke's adheres to HIPPA regulations and the American Hospital Association Guidelines for release of information.