For
Immediate Release
ST. LUKE’S HONORED WITH
NATIONAL
PATIENT SATISFACTION AWARDS
Boise, ID (September 16, 2004) - St. Luke’s Regional
Medical Center has been recognized as a national award winner
in healthcare service and quality by Avatar International
Inc., a leader in healthcare research and consulting. Avatar
International, Inc. extended awards to St. Luke’s in
the categories of: Overall Best Performer and Exceeding Patient
Expectations.
Ed Dahlberg, president and CEO of St. Luke’s Regional
Medical Center, said of this honor, “I’m extremely
proud of our team. Awards such as these that are based on
actual patient feedback are a true reflection of the skills
and dedication demonstrated by the physicians who practice
at St. Luke’s, our staff and volunteers, and are a
tribute to the excellent care and service they provide to
our patients each and every day.”
The Avatar awards are based on the results of St. Luke’s
2003 patient surveys.
In making the announcement, Dr. Michael Everett, Avatar
Founder and CEO, said,
“
This award is recognition of St. Luke’s commitment
to provide exemplary service to its community. Patient surveys
provide valuable feedback to help hospitals continuously
improve service quality. When needing healthcare, you want
to know that you are not only receiving the best clinical
quality but also the best service quality. We at Avatar feel
very fortunate to help hospitals make such a difference for
their patients.”
Hospitals that work with Avatar embrace a continuous improvement
philosophy that makes them a standard for comparison.
Avatar, an international research and consulting group based
in Orlando, Florida, specializes in intelligent surveys and
strategies to transform information into innovative solutions
for the healthcare industry. The Avatar mission is to improve
the quality and efficiency of care in the nation’s
hospitals.
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